Refund policy

We have a 14 day return policy, which means you have 14 days after purchasing your item to request a return for store credit. 

To be eligible for a return, your item must be in the same condition that you purchased it, unworn or unused, with tags, and in its original packaging. Any tamper-evident seals on consumable products must be intact. You’ll also need the receipt or proof of purchase. 

Return requests need to be made in person at the shop with the item in hand.

You can always contact us with any return question at admin@hifivt.com or by phone at (802) 404-0009.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Returns can only be made in exchange for store credit.