Shipping policy

Shipping Policy

Processing time

  • Orders are processed within 1–2 business days (Mon–Fri), excluding holidays.
  • Orders placed after 12pm on Fridays or on weekends/holidays ship the next business day.
  • Custom or made-to-order items may take additional processing time; such items will be noted on the product page.

Shipping methods, rates & estimated delivery

 We ship domestic orders within the United States via USPS.

  • Standard Shipping (USPS First-Class / Priority Mail, economy)
    • Rate is based on weight, starting at $7 for packages up to 1lb, increasing to $22 for packages weighing between 10-20lbs.
    • Transit time: 3–5 business days (First‑Class) depending on package weight and distance
    • Includes USPS tracking
  • Expedited Shipping (USPS Priority Mail)
    • Rate is based on weight, starting at $10 for packages up to 1lb, increasing to $30 for packages weighing between 10-20lbs
    • Transit time: 2–3 business days
    • Includes USPS tracking and delivery updates

Free Shipping

We are not offering free shipping at this time.

International Shipping

We are not offering international shipping at this time.

Order tracking & notifications

  • You will receive a shipping confirmation email with USPS tracking number once your order ships.
  • Track your package at tools.usps.com or via the tracking link in your confirmation email.

Address accuracy & changes

  • Please enter shipping addresses accurately. We are not responsible for delays or non-delivery due to incorrect addresses.
  • To change an address, contact us immediately at [email/phone]. We cannot guarantee changes after USPS accepts the package.

Lost, damaged, or delayed packages

  • If your package is lost, damaged, or significantly delayed, contact us at admin@hifivt.com or 802-404-0009. We will assist in filing a claim with USPS and work toward a resolution.
  • Keep all packaging and contents until the claim is resolved.

Returns & exchanges

We do not accept returns and exchanges. All sales are final. Our refund policy for items purchased at our Burlington, VT store can be found here.

Exceptions & restricted items

  • Some items (hazardous materials, perishable goods, oversized freight) may have special USPS restrictions or additional fees. Restrictions will be noted at checkout where applicable.
  • We reserve the right to cancel orders that cannot be shipped via USPS due to carrier limitations.

Contact

  • Questions? Email us at admin@hifivt.com or call 802-404-0009. Support hours: Mon-Fri 10am-5pm.